from the email bag - Coconut Milk

I received the following email:

"I have a question about your lite and regular coconut milk. Do they contain or have contact during production with soy, corn, egg or dairy? My family has allergies to these as well as sulfates and guar gum, so we are looking for a product that is free of all. Also, will the "new" cans (without guar gum) be available to purchase at an online retailer (none of the stores in my area sell your product) and if so, when? Thank you very much for your help!

Kim"

I responded:

"Hi, Kim – thanks for writing.

The coconut milk plant only runs coconut milk in the plant – nothing else. There is no soy, corn, eggs or dairy.

The machinery is cleaned before producing and they have always run our product separately from products they run with guar gum and sulfates.

As to availability…we are hoping for 45 days….and we hope that people like you will “clamor” for Amazon.com to bring it back in. The buyer warned me when I told him to pull our product off the shelves that it would be difficult for us to get it back in there, but I didn’t want to sell mislabeled product…so we are hoping for help from consumers like you."

It really is true...retailers - both online and brick and mortar - are more interested in hearing from consumers than from manufacturers...i just thought i would pass this along...

Failure at Facebook already!

Oh, no, my first day on Facebook and I already screwed up.

Apparently, I sent friend requests to all of my daughter's friends.

I guess Facebook is harder to learn than Excel. and I am posting this on my blog instead of on my Facebook page!

Sorry all

Facebook

OK, so i finally signed up for Facebook.

I sent a million friend requests - or so it seemed - and then i need to do it all over again?

Life is a series of journeys...learning steps...first there was AOL, then the Internet, then Outlook and Excel...then blogging...now Facebook!

I still don't know how to do formulas in Excel. I just use all of those neat little squares to put numbers in, then add them up in my head or with a calculator!

But I KNEW I had to do Facebook when my sister (who wants to remain "faceless") told me that SHE was on Facebook :).

Cat Food compliment - from the email bag

Hi Jody,

It was wonderful to meet you in person this past week in Anaheim. I was the woman you spoke with at the ORGANIC INDIA Tulsi Tea booth regarding my cats who absolutely love the Natural Value Flaked Tuna product (you probably spoke to hundreds of people who told you that their cats love the product!). We had laughed together when I asked you about the ingredients because my cats are so ecstatic for the product that they actually sing/yodel/meow for it!

You had asked me to follow up with you and send along a picture of my kitties who are happy feline customers of Natural Value. Attached I present to you Piccolo and Basil – my two Bengal cats! Aren’t they cute?! This picture shows them after they’ve enjoyed a nice meal of Flaked Tuna and their bellies are content…..


Healthy Regards,

Gina Coccari
ORGANIC INDIA USA
Regional Sales Manager

Birthday Picture

I recently celebrated my 60th Birthday.
Here's are 2 pictures of Jody and me at our birthday dinners

Coconut Milk Issue Resolved

So My first meeting in Thailand was with our Organic coconut milk packer, who my importer told me was packing our Natural Coconut Milk as well.

The owner of the company recognized me from our booth at the Organic Trade Association show in Chicago from a few years back.

After the 5 minute video presentation showing how they produce coconut milk, I told them I had a question: why did they change our natural formula to include guar gum, stabilizers and emulsifiers?

They were very surprised at the question...and after speaking among themselves in Thai for a few minutes, they told me that they didn't change our formula...that this was the product that was ordered for us by our importer!

"No way" I said.

But when they showed me the email exchange from the importer, I realized what had happened: our importer changed packers without telling us, and wound up ordering coconut milk with additives.

There you have it.

Actually, the owner explained, he produces 4 different types of coconut milk products:

Organic
Natural
Premium
Standard

The Organic is the top of the line and most expensive...the standard is the "bottom of the barrel"

In other words, "if you don't want to pay the price for Natural, which is more expensive, I can sell you something cheaper."

So basically, 5 minutes into the meeting, I realized that our importer had changed packers (on purpose) and changed formulas (not on purpose)...so we wound up with non natural coconut milk...which was cheaper!!!

A few days later, I was able to track down our original supplier.

My importer gave me the name of the person to contact there; unfortunately, the name her gave me was the name of someone who had left the company 2 years ago.

My Thai speaking ability is non existent. So there was definitely a language barrier...and asking to leave a message for someone who hasn't been at the company for 2 years led to an initial communication problem.

Nonetheless, I did meet with the sales manager of our existing supplier, who showed me copies of emails from our importer telling them that their price was "too high" and that they had found a cheaper supplier. Now I understood the whole story.

Of course, my importer was all apologetic about the change...but I was flabbergasted that after all these years of telling him how we operate...that we don't switch packers just to save a few cents...that we are loyal to the people who provide us with our products...that in an instant, with no notification, no consultation, no discussion, none, zero, zilch, nada...they changed everything.

So we are back to producing our original formula natural coconut milk, with no guar gum and no emulsifiers and no stabilizers...but it will be about 60 days before the "same old" product is back on store shelves.

Of course, it isn't as simple as that. Stores will not simply have an empty shelf for 3 months with a sign "This space reserved for Natural Value Coconut Milk." It's going to take lots of work, and requests from consumers, to get us back into the market.

So that's the story...

Hello from Bangkok

Hello from Bangkok!

where the time is 14 hours ahead of California. I t was 15 hours ahead of California until the start of Daylight Savings Time last weekend.

I am about 75% of the way through understanding what happened to our coconut milk, but before I blog about it, I want to get the remaining 25% of the puzzle...which i plan on doing Monday and Tuesday.

I am actually not a fan of puzzles.

Jody does the New York Times Crossword Puzzle everyday - in ink! She also likes Sudoku. Me - I don't like puzzles. But I do like "whodunits" - and that is really what I feel likeI am involved in...who did what...in a foreign country.

Anyway, i will have more to say later.

Also, Natural Products Expo has come and gone. I wasn't even home for a full day before I left for Bangkok. Three people came up to me and told me they follow my blog, and I am going to try and do a better job of staying in touch.

OK, more soon